At BGSneakers, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
🕒 30-Day Return Window
You have 30 days from the date you receive your item to request a return.
✅ Return Conditions
To qualify for a return, your item must be:
Unworn and unused
In its original packaging, with tags attached
Accompanied by a receipt or proof of purchase
📦 How to Start a Return
Contact us at info@bgsneakers.com or call 904-506-3869 to request your return.
If your return is approved, we’ll send you a return shipping label and detailed instructions.
Send your item to:
BGSneakers
1070 Montgomery Rd, Altamonte Springs, FL 32714
or
1385 Washington ave , Albany , NY 12206
📌 Note: Do not send items back without prior authorization. Unapproved returns will not be accepted.
🚨 Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately upon delivery so we can make it right.
🚫 Non-Returnable Items
The following items cannot be returned:
Sale or clearance items
Gift cards
Customized or personalized products
Personal care items (e.g., grooming or hygiene products)
Hazardous materials or flammable goods
If you're unsure about your item’s eligibility, feel free to reach out.
🔁 Exchanges
Need a different size or style?
The fastest way is to return the item and place a new order once your return is approved.
🇪🇺 EU Customers – 14-Day Cooling-Off Period
If your item was shipped to the European Union, you have 14 days to cancel or return your order for any reason. Items must be returned in their original, unworn condition with packaging and proof of purchase.
💵 Refunds
Once we receive and inspect your return, we’ll notify you about the status of your refund. If approved, a full refund will be issued to your original payment method within 10 business days.
Processing time may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@bgsneakers.com.
Have questions?
📧 Email: info@bgsneakers.com
📞 Phone: 904-506-3869
Thank you for shopping with BGSneakers — your plug for 100% authentic heat 🔥.
